Refund Policy

1. The 30-day window

You may return most unused pieces within 30 calendar days of delivery for a refund. The piece must be in its original condition, with all parts, hardware and packaging. We inspect every return before issuing a refund.

2. What cannot be returned

• Used or washed textiles, including bedding, towels and throws.
• Personal care items and anything that has been in contact with food, once opened.
• Made-to-order, monogrammed or otherwise personalised pieces.
• Final-sale items, which are marked clearly on the product page.
• Gift cards.

This does not affect your statutory rights where a piece is faulty, misdescribed or not fit for purpose.

3. How to start a return

• Email anzhiyule@outlook.com or call 18588889725 within the 30-day window.
• Include your order number, the piece you wish to return and the reason.
• We reply within two business days with a return authorisation and the correct return address.
• Pack the piece securely and include the authorisation note inside the parcel.

Please do not send returns without authorisation. Unidentified parcels cannot be processed and may be refused.

4. Return shipping costs

If the return is due to a fault, damage in transit or an error on our part, we cover return shipping. For change-of-mind returns, the cost of return shipping is yours, and the original outbound shipping charge is non-refundable unless the law in your country requires otherwise.

5. Damaged or faulty pieces

Contact us within 7 days of delivery with photographs of the piece and its packaging. We will send a replacement where stock allows, or a full refund if you prefer. Do not discard the packaging until the issue is resolved.

6. Refund timing

Once the return reaches our warehouse and passes inspection, we issue the refund to the original payment method within 5 business days. Card processors may take a further 5–10 business days to post the credit. We email you when the refund is released.

7. Exchanges

We do not process direct exchanges. Return the original piece for a refund and place a new order — this is the fastest way to secure the piece you want before it sells out.

8. Late or missing refunds

If you have not received a refund within 15 business days of our confirmation, check with your bank or card issuer first, then email us with your order number and we will trace it.

9. Cancellations

Orders may be cancelled before dispatch for a full refund. Once dispatched, the return process above applies. Because payment is collected by secure link after checkout, unpaid orders are cancelled automatically after 48 hours.

10. Contact

Returns and refunds are handled by Anzhi Yule (Guangzhou) Interactive Entertainment Co., Ltd., Room 2804, No.8 Dingxin Road, Haizhu District, Guangzhou, China. Email anzhiyule@outlook.com or telephone 18588889725. Our team replies Monday to Friday, 9:00–18:00 China Standard Time.

See also our Terms of Service and Privacy Policy.