Privacy Policy

1. Who we are

ANZHI HOUSE is a housewares brand operated by Anzhi Yule (Guangzhou) Interactive Entertainment Co., Ltd., a company registered in Guangzhou, People's Republic of China, with its registered address at Room 2804, No.8 Dingxin Road, Haizhu District, Guangzhou, China. For the purposes of applicable data protection laws, the company is the data controller for the personal information described below.

You can reach us about privacy matters by email at anzhiyule@outlook.com or by telephone on 18588889725.

2. Information we collect

Information you give us

• Contact details such as your name, email address, telephone number and shipping address.
• Order details, including the pieces you purchase, options selected and order value.
• Correspondence you send to our customer care team.
• Any information you choose to include in a product review.

Information collected automatically

• Device and browser information, such as browser type, screen size and language.
• Approximate location derived from your IP address.
• Pages viewed, referring pages and the dates and times of your visits.

We do not intentionally collect sensitive personal information, and we do not store full payment card numbers on our servers.

3. How we use your information

• To process, pack and deliver your orders, and to communicate about them.
• To provide customer care, handle returns and resolve disputes.
• To operate, secure and improve this website and our product range.
• To send order confirmations, dispatch notices and service messages.
• To send marketing messages where you have asked to receive them.
• To detect fraud, prevent abuse and comply with legal obligations.

4. Legal bases for processing

Where required by law, we rely on the following legal bases: performance of a contract when we fulfil an order; legitimate interests when we improve our site and prevent fraud; consent when you subscribe to marketing; and legal obligation where records must be kept.

5. Cookies and similar technologies

We use a small number of cookies and local storage entries to keep your cart, remember your preferences and understand aggregate site usage. You can clear or block cookies in your browser settings; essential cart functionality may not work if you do.

6. Sharing your information

We share personal information only with parties that help us run the store, such as logistics providers, payment processors, email delivery services and hosting providers. These parties receive only what they need to perform their function and are bound by confidentiality obligations. We may also disclose information where required by law or to protect our rights.

We do not sell personal information.

7. Retention

Order records are kept for as long as necessary to fulfil the contract, handle returns and meet tax and accounting requirements. Marketing preferences are kept until you withdraw consent. Analytics data is retained in aggregate form.

8. Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to object to certain processing; to withdraw consent; and to lodge a complaint with a supervisory authority. To exercise any of these rights, email anzhiyule@outlook.com. We respond within 30 days.

9. International transfers

Our operations are based in China and our service providers may process information in other countries. Where information leaves your jurisdiction, we use appropriate contractual safeguards and keep the transfer limited to what is necessary.

10. Security

We use encryption in transit, access controls and routine backups. No system is perfect, so please choose a strong password where an account is offered and contact us immediately if you suspect misuse.

11. Children

This website is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us and we will delete it.

12. Changes to this policy

We may update this policy to reflect changes in our operations or the law. The date at the top of this page shows when it was last revised. Material changes will be announced on this page.

13. Contact

Questions about this policy or your information can be sent to anzhiyule@outlook.com, or by post to Anzhi Yule (Guangzhou) Interactive Entertainment Co., Ltd., Room 2804, No.8 Dingxin Road, Haizhu District, Guangzhou, China. Telephone: 18588889725.